Xbox 360 HD-DVD Saga

Well, I never received the USB connection cable for my HD-DVD player that I sent to MS to be repaired. I once again resigned myself to spending an hour or so on the phone with Xbox support to get the matter resolved. This time, though, I was pleasantly surprised. I probably only spent about 30 minutes on the phone total and only 15-20 of those minutes was spent on hold. Also, I did not have to argue with anyone about my situation and explain to them that I really did send my cables in with the dvd player and was not making it up so I could sell the cables on ebay. My helper was Rose. She was very efficient and polite. I hope that she gets a promotion and a raise. She said she would send the cable to me and that I should receive it in about 1 week. Fingers crossed!