A couple of months ago, I bought a Planet Bike arm strap from my local bike store that was reflective and also had a highly-visible light that worked in solid or blinking mode. I was looking for something to make my signal arm more visible, for those lovely situations when the bike lane just ends in the middle of the road and I have to merge into traffic, or for simply when I need to turn.
I really liked the arm strap and it seemed like cars were more responsive to me signaling a need to merge or turn. However, this morning, the strap on it broke completely. I emailed Planet Bike, thinking that they wouldn't be able to do anything for me, but to let them know of the faulty craftsmanship in an otherwise nice product. They emailed me back in about one minute asking for my address to send me a replacement!!! Needless to say, I am quite happy with the customer service I got from Planet Bike and will continue to give them my business.
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